Refund & Cancellation Policy
Last updated: 11 October 2026
What happens if you want to stop using a paid PVERP plan or think you were charged wrongly.
1. How plans are billed
A PVERP plan is a one-time payment for the number of days of access shown at checkout. It does not renew automatically and we do not store your card to charge you again. When the period ends, access stops until you buy another plan. The total shown at checkout, after any coupon, is the full amount you are charged.
2. Cancelling
Because there is no automatic renewal, there is nothing to cancel to avoid a future charge. If you want your account closed before the paid period ends, write to us and we will close it. Closing early does not by itself entitle you to a refund; section 3 does.
3. When you can get a refund
3.1 Within 7 days of payment
You can ask for a refund within 7 days of payment if you have not substantially used the service. We treat the service as substantially used if your team has created real records in it, such as enquiries, projects, stock or invoices, beyond setting up the account and trying it out.
3.2 Charged in error, or paid but not activated
If you were charged twice, charged an amount different from the one shown at checkout, or paid and your plan was not activated, tell us at any time and we will correct it or refund the amount in full.
3.3 Service failure
If the service is unavailable for an extended period because of a fault on our side, we will extend your access or refund the unused part, at your choice.
3.4 What is not refunded
- Requests made more than 7 days after payment, other than those in 3.2 and 3.3.
- Plans where the service has been substantially used.
- Accounts closed by us for breaking the Terms of Service.
4. What you get back
We refund the amount you actually paid, which is the plan price less any coupon discount, including the GST charged on it. A credit note is issued for the refunded invoice. We do not deduct a cancellation fee. Payment gateway charges are not passed on to you.
5. How to ask and how long it takes
- Email [email protected] from the address on your account, or use the contact form, with your business name and the payment reference.
- We acknowledge within 2 business days and tell you whether the request is accepted.
- Approved refunds go back to the original payment method through Razorpay. Banks usually take 5 to 7 business days to show the credit.
6. If you disagree
If we decline a request and you think we got it wrong, reply to our message or write to [email protected] and a different person will review it. You can also raise a dispute with your bank or card issuer.