Terms of Service
Last updated: 11 October 2026
These terms are the agreement between you and PVERP for use of the website, web app and Android app. Please read them together with our Privacy Policy and Refund Policy.
1. Acceptance of Terms
You must be at least 18 years old and able to enter a binding contract, or be acting for a business that is, to use the Service. By accessing and using the PVERP CRM platform ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Use License
2.1 Grant of License
PVERP grants you a limited, non-exclusive, and non-transferable license to use the Service for your internal business purposes, subject to these Terms of Service.
2.2 Restrictions
You may not: (a) reproduce, modify, or create derivative works from the Service; (b) reverse engineer, decompile, or disassemble the Service; (c) use the Service for commercial purposes without authorization; (d) remove any proprietary notices or labels.
2.3 Intellectual Property
All content, features, and functionality of the Service are owned by PVERP or its content providers and are protected by copyright and other intellectual property laws.
3. User Obligations
3.1 Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.
3.2 Acceptable Use
You agree not to use the Service for any unlawful purpose or in violation of any laws. You shall not upload, post, or transmit any content that is illegal, harmful, defamatory, or infringes on third-party rights.
3.3 Compliance
You agree to comply with all applicable laws, regulations, and industry standards when using the Service, including data protection and privacy laws.
4. Service Modifications
PVERP reserves the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will endeavor to provide reasonable notice of significant changes that may affect your use of the Service.
5. Disclaimers and Warranties
5.1 As-Is Provision
The Service is provided on an "as-is" and "as-available" basis. PVERP makes no warranties, expressed or implied, regarding the Service, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
5.2 No Warranty of Results
We do not warrant that the Service will be uninterrupted, error-free, or that any defects will be corrected. Your use of the Service is at your own risk.
5.3 Third-Party Content
The Service may contain links to third-party websites and content. PVERP is not responsible for the accuracy, legality, or content of third-party sites or materials.
6. Limitation of Liability
To the fullest extent permitted by law, PVERP shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service, even if advised of the possibility of such damages. Our liability is limited to the amount paid by you for the Service in the past 12 months.
7. Payment Terms
7.1 Billing
Fees are billed in accordance with your selected plan. Payment is made in advance for the access period you choose, unless otherwise agreed in writing. We show the full amount, including any taxes, before you pay.
7.2 Refunds
Plans are a one-time payment for the access period shown at checkout, and the price shown at checkout is the price you pay. Refunds and cancellations are governed by our Refund & Cancellation Policy at /refund-policy, which forms part of these Terms.
7.3 Failed Payments
If payment fails, we reserve the right to suspend or terminate your account after providing notice. You are responsible for any additional charges incurred due to failed payments.
8. Termination
8.1 Termination by You
You may stop using the Service and ask us to close your account at any time by writing to us. Access ends at the close of the period you have paid for unless the Refund & Cancellation Policy entitles you to a refund. Some data is retained afterwards where the law requires, as described in the Privacy Policy.
8.2 Termination by PVERP
We may terminate or suspend your account without liability if you violate these Terms, engage in illegal activities, or if required by law.
8.3 Effect of Termination
Upon termination, all rights granted to you terminate. You remain liable for any obligations incurred prior to termination.
9. Data Handling and Security
9.1 User Data
You retain all ownership rights to your data. By using the Service, you grant us a license to use your data to provide the Service.
9.2 Data Backup
While we maintain reasonable backups, you are responsible for maintaining your own backups of critical data. We are not liable for data loss unless caused by our negligence.
9.3 Security Measures
We implement industry-standard security measures; however, no system is completely secure. We cannot guarantee absolute protection against unauthorized access or data breaches.
10. Indemnification
You agree to indemnify and hold harmless PVERP, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorney's fees) arising from your use of the Service or violation of these Terms.
11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi.
12. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting. Your continued use of the Service constitutes your acceptance of the modified Terms. We recommend reviewing these Terms periodically.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid.
14. Contact Information
For questions regarding these Terms of Service, please contact us at [email protected] or write to 81/75 NCC Road, Banipur, Habra, North 24 Parganas, West Bengal 743233. We will respond to inquiries within 7 business days.